Help: User Guide
Getting Your E-mail
Getting e-mail by phone
The AOLbyPhone™ service makes it easy to hear your e-mail anywhere you can make a toll-free call. Call 1-800-AOL-1234, log in with your PIN, and say E-mail or press 2. You'll hear how many new e-mail you have.
What type of e-mail do you want to hear?
You'll hear these options:
- New E-mail to hear all of your new e-mails.
- People I Know to hear e-mail only from people in your AOL® Address Book, which include people to whom you've sent e-mail or whose e-mail addresses you've entered into your AOL Address Book.
- Old E-mail to hear old e-mail.
- Find E-mail by Sender to hear e-mail from a particular sender.
- Switch Screen names to check for email that came to another of the Screen names on your account.
What e-mail do you want to hear?
The AOLbyPhone™ service will read the header information for the first e-mail to you and you can:
- Read and hear the contents of the e-mail
- Delete to delete it from your inbox
- Next hear the header information for the next e-mail
Tip - If you know what you'd like to do with an e-mail before it's finished being read, simply interrupt with the spoken or keypress command.
What do you want to do with the e-mail you've just heard?
After hearing an e-mail, you can say:
- Reply to record and send an e-mail in your own voice. The recipients will hear your voice message right on their PCs when they receive their e-mail.
- Forward to record an introduction and forward it with the original e-mail. You can forward e-mail to anyone in your AOL® Address Book.
- Delete to delete a message you no longer want to keep.
- Keep as New to save the message in your New folder.
- Next to go to the next message.
- Previous to return to the previous message.
Tip: You can also control the AOLbyPhone™ service by pressing keys on your telephone keypad.
See the list of speech and keypad commands.
Sending an e-mail by phone
Say "Send a Voicemail" to send a voicemail message over the phone. It will appear as an e-mail with a voicemail attachment in the recipient's inbox. You can create and send a voicemail to anyone whose name is in your AOL® Address Book.
Switching Screen names on the AOLbyPhone™ service
If you've added other screen names to your account, you can check e-mail for all of them. After you have logged into the AOLbyPhone™ service or any time you're at the Main Menu, you can switch screen names in three easy steps:
- Say "switch screen names" or press "99."
- When asked to enter your PIN, type the PIN that is associated with the screen name to which you are switching, then press # on your telephone keypad.
- Press 2 and type the registered phone number for the screen name to which you are switching.
Setting up Mobile Alerts
You can get notified that you've gotten e-mail from the important people in your life by setting up alerts to your cell phone.
When you're alerted about a new e-mail, call 1-800-AOL-1234 to hear your e-mail.